GENERAL
HOW DOES ICONS WORK?
Icons is a jewellery concept that enables wearers to personalise their pieces. This innovative approach allows for the transformation of jewellery at a fraction of the cost of traditional fine jewellery. Simply choose a base and customise it with different Icons to effortlessly match your style.
IS THE ICON LOCK SYSTEM SECURE?
Yes - our patented locking system relies on three separate safeguards to hold your Icon safely in place.
WHERE IS ICONS MADE?
Icons is proudly crafted in our Brisbane-based workshop, where every step of the process happens in-house. We handle everything from design to the final product, ensuring that all our manufacturing stays in Australia without any overseas outsourcing.
CAN I PERSONALISE MY ICON?
We provide engraving as an optional service. For a small fee, you can personalise your product with a special date, name, or any other meaningful detail. Simply reach out to us in advance or during checkout to discuss your requirements.
HOW DOES RING SIZING WORK?
Please refer to our comprehensive guide located on our ring sizing page.
SHIPPING AND RETURNS
HOW WILL MY ICONS SHIP?
All our orders are shipped domestically using Australia Post Express. For more information about shipping times please refer to timelines on the Australia Post website.
IS MY ORDER INSURED?
We insure all our shipments to protect against loss or damage during transit. Contact us to learn more about this coverage.
DO YOU OFFER PICK-UP OPTIONS?
Yes, pick up arrangements are available for Brisbane and Gold Coast locals. Please contact us prior to checkout to arrange this with us.
DO YOU OFFER INTERNATIONAL SHIPPING?
International shipping can be arranged for an additional fee. Please contact us prior to check out to confirm available options. Note that any duty or taxes are dependent upon the country being shipped to. As the recipient, you are liable for these additional charges.
DO YOU ACCEPT RETURNS?
Due to the bespoke nature of Icons, we cannot accept returns for products already purchased. However, please do contact us if you have a concern with your order as we might be able to provide alternative options.
Couldn't find what you're looking for?
Don't worry! We can help. Just reach out to us below and we will endeavour to get back to you ASAP.